Excellence
I always deliver products and services of exceptional quality. I continually improve and innovate to provide ever better care and value for money
Commitment
I commit to give 100% to everything I do until I succeed. I am committed to the vision, mission, culture and success of Clover House, its clients and its current and future team. I always recommend Clover House products and services.
Ownership
I am truly responsible for my actions and outcomes and know that for things to change, I must change. I am accountable for my own results.
Integrity
I always tell the truth and deliver what I promise. I only ever make agreements that I am willing and intend to keep.
Communication
I speak politely and positively of my fellow team members, my clients and Clover House in both public and private. I always apologise for any upsets first and then look for a solution. I only ever discuss problems in private with the person involved. I never discuss clients’ confidential information.
Success
I focus all my thoughts, energy and attention on the successful outcome of what I am doing. I am a successful person and encourage others to succeed. I have an inner pride, prosperity, competence and personal confidence.
Education
I follow a programme of continuous professional and personal development. I encourage my fellow team members in their development. I help my clients to make educated decisions, remembering that ultimately the choice is theirs.
Teamwork
I am a team player and team leader. I do whatever it takes to stay together and achieve team goals. I focus on cooperation. I am flexible in my work and able to change if what I am doing is not working. I ask for help when I need it and am compassionate to others who ask me for help.
Balance
I have a balanced approach to life, remembering that spiritual, social, physical and family aspects are just as important as financial and intellectual ones. I complete my work and my most important tasks first so that I can have quality time to myself, with my family and also to renew.
Fun
I view my life as a journey to be enjoyed and I create an atmosphere of fun and happiness for all around me.
Systems
I always look to the system for a solution – if the system needs changing I suggest improvements at the first opportunity. I follow the system exactly until a new system is introduced.
Consistency
I am consistent in my actions so my team and clients can feel comfortable in dealing with me at all times. I am disciplined in my work so my results, growth and success are consistent.
Gratitude
I am a truly grateful person and show appreciation often and in many ways to those around me. I celebrate my wins and the wins of my team and clients.
